Frequently asked questions
What time is check-in and check-out?
Check-in is between 15:00 and 22:00, and check-out is before 11:00. If you need a different time, write to us before arrival.
What is the arrival like?
Access is self-managed through a smart lock. You'll receive the instructions before arrival, with no need to coordinate a key handover with anyone.
Is there a lift?
No. All the apartments are on the first floor of a building with no lift.
Is there parking?
The building doesn't have its own parking. There are public car parks in the centre of Oviedo and next to the train station.
Are pets allowed?
No, pets are not allowed in any of the apartments.
Can I smoke in the apartment?
No, all the apartments are smoke-free spaces.
Can I request a cot?
Yes. A cot costs €10 per booking and you can request it when you confirm your stay.
Are bed linen and towels included?
Yes, bed linen and towels are included in every apartment.
Is there wifi in the apartment?
Yes, high-speed wifi is included in every apartment.
Is cleaning included?
Final cleaning is included in the price, at a cost of €60 per booking. Cleaning during the stay is not included, unless the booking engine states otherwise.
Is a deposit required?
Yes, €200 as a card authorisation on arrival. It is released within 24 to 48 hours after checkout.
What is the cancellation policy?
Cancellation is free up to 8 days before the check-in date.
Can I request an invoice or contact the team?
Yes. You can request an invoice and ask any question through the contact form or the assistant. We reply during business hours.
How do I get there from the airport or the station?
Asturias Airport is 41 km away: an ALSA bus runs to Oviedo station (about 45 minutes), and a taxi takes around 35-45 minutes. From the train station, the apartment is about 200 metres on foot.
What's the difference between tourist and seasonal rental?
Tourist rental (number 8 bis, registered under AT-1545-AS) is for short breaks and short stays. Seasonal rental (number 4 bis) is for longer stays with a justified purpose other than tourism, such as work or health.
Do the apartments have good sound insulation?
Guests rate the sound insulation of the apartments highly, even on a street with bars and restaurants at street level.